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If your GPS unit does not receive a signal and the front LEDs are off, it is possible to fix the error by following the instructions in the video below, you will need to install the pocketmax4 software on your PC and use a USB or serial cable to connect the GPS to the PC.
USB: https://vimeo.com/471096499
Pocketmax4 Download Link:
https://www.hemispheregnss.com/wp-content/uploads/2018/12/pocketmax_v4.0.0.0.zip
Drivers Download Link: https://drive.google.com/drive/folders/1RE4VfSe6_Tde3ZylNY3gTt7Qv3OTTWXX?usp=sharing
You must first install the 32-bit driver and then the 64-bit driver.
Please verify that the antenna and cable are well connected and not damaged, to verify it is necessary to be in an uncovered area. If you do not have a USB cable, you can try the connection via Bluetooth with pocketmax4 as shown in the video below.
Bluetooth: https://vimeo.com/601283417At the end of the process described in the video, your GPS should pick up a signal.
Problems are likely to fall within one of the following categories: power, communication, configuration, GPS reception and performance, SBAS reception and performance, external corrections and installation. If a problem persists, please consider contacting your dealer first. Here is a full list of our dealers worldwide. Geneq Technical Support is available during normal business hours (8:30 AM to 5:00 PM Eastern Time, Monday to Friday) at:
Tel +1-514-354-2511
Fax:+1-514-354-6948
e-mail: support@geneq.com
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The second LED closest to the red power LED is the GPS indicator. If this is turned off, the receiver is not tracking satellites. If the Yellow LED closest to the last blue LED (Bluetooth) is not on, the receiver has not obtained differential LOCK.
If there are any obstructions (trees, buildings, …) move the antenna in clear view of the sky and horizon. You may be experiencing a temporary satellite orbit misalignment. In this case the only thing to do is wait until more satellites are in view of the receiver. Link to an independant study on how SXblue receivers are dealing with trees foliage.
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Some users will be able to detect and connect by Bluetooth to old Windows OS but they won’t be able to get data through. Since some systems don’t prompt a PIN validation, it is not possible to use Bluetooth with these computers. The solution then is to connect physically by cable.
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.Few old Bluetooth modules may have to be replaced for compatibility issues with newer OS. If you are unable to detect your device, contact us. If you are able to detect the receiver, your problem is most likely a baud rate issue.
If you see Windows blue screen, please try updating to Win10. If it did not resolve your problem, contact us.
We have seen some Windows 10 taking several minutes to pair BT device (wifi). Be sure you have the last Win10 build versions.
If you get a Windows 10 Update Error 0x80070422, update manually through the Update Assistant. If you have another error, try the Windows’s fix-it tool.
Probably a problem accessing internet.
You can activate mock location in “developer settings”.
We do publish firmware update every few months. A system that was not in use for a time probably needs to get an update. See the product pages of this site to find the last update.
If you are using the internal GPS of the tablet/device, please try to change the running receiver (top right corner) and choose your paired SXblue receiver.
SxPads have limited internal memory but also have micro Sd Cards up to 32Gig. Most of the time, if you try reinstalling on the Sd card, it will work fine.
SxBlue I, II, III, i- and Platinum series: 12345678 G10, F90, Sxblue Premier Series: leave empty
Two series are compatible. The platinum series and the i-series perform very well with all apple iOS versions after 8.0.1.
We recommend to use Collector from Esri for GIS application. We recommend to use Field Genius from MicroSurvey for survey application. If you have a specific software in mind, please contact us to confirm compatibility.